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Home > Publications > 2023-24 Annual Plan

2023-24 Annual Plan

Publication Type: Strategies Published: 27th September 2023 Size: 118.6kB

Our annual plan translates our trust strategy into yearly objectives. These are aligned to our aims and work towards achieving our vision. Here is a summary of our annual plan 2023-24.

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In summary:
Our annual plan translates our trust strategy into yearly objectives. These are aligned to our aims and work towards achieving our vision: to provide the right care, at the right time, in the right place, every time.

Strategic Aims and objectives:

Aim: Provide high-quality, inclusive care

Information:

Objective: Create a work environment which promotes safety and supports improved clinical practice and patient experience.

What you’ll see in the 2023/24 plan:

  • Use of safety culture surveys across services.
  • An improved way of dealing with incidents and complaints that embeds the ‘just learning’ principles.
  • Improvements to feedback and reporting when things go wrong and right.
  • Access to more audit data to learn and improve.
  • Improved tracking of medical devices.
  • Increased Freedom to Speak Up guardians and safety champions.
  • Quality improvement projects to enhance clinical practice.
  • Improved technology including the ability to refer patients to other health services from scene using Servicefinder (the Directory of Services) using IPADs.
  • Access to concise, clinically approved patient information. • New digital skills trainers to support with new technology.

Benefits for our staff, patients and community:

  • Improved patient and family engagement following adverse incidents.
  • Clinicians will have more information about your medical history, to make informed decisions.
  • Access into a wider variety of services so that you can receive the right care first time, which may mean you don’t need an emergency ambulance.
  • Improved care if you are struggling with mental health.

Aim: Be a brilliant place to work

Objective: Improve the health, wellbeing and safety of our people.

What you’ll see in the 2023/24 plan:

  • The introduction of a wellbeing coordination team.
  • Improved management of maternity experiences.
  • The development of the making a difference programme for leaders.
  • Improvements to make the workplace a safer environment, including a focus on protecting staff from violence, aggression, harassment or inappropriate sexual behaviour.
  • Improved career pathways and increased visibility and accessibility of recruitment.

Benefits for our staff, patients and community:

Staff who have better support and are able to be at their best when caring for patients.

Aim: Work together to shape a better future

Objective: Design a sustainable operational model and improve sustainability, productivity and efficiency.

What you’ll see in the 2023/24 plan:

  • A re-designed service delivery operational model across 999, 111 and PTS.
  • A new leadership structure in contact centres.
  • The completion of the urgent and emergency care (UEC) leadership review.
  • New rotational working opportunities for clinicians.
  • Increased number of ambulances and response vehicles.
  • Changes to improve our response to major incidents.

Benefits for our staff, patients and community:

  • Ambulances getting to you more quickly if you need emergency care.
  • More access into a wider variety of services if you have an urgent care need, avoiding a trip to A&E if possible.
  • A reduction in our carbon footprint and the impact our clinical waste has on the environment.

Download

Download 2023-24 Annual Plan (118.6kB pdf)

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