This policy outlines our approach to comply with the Freedom of Information Act 2000 (FOI) and the Environmental Information Regulations 2004 (EIRs). The legislation provides for the disclosure of information and all recorded data except personal information.

If you cannot make voice calls, you can now contact the 999 emergency services by SMS text from your mobile phone. Emergency SMS is part of the standard 999 service which has been designed specifically for people with hearing loss, deafness or difficulty with speech.

Colouring character book for children

The printable leaflet holds space to include ICE emergency contact details like name, telephone number and full address

The leaflet describes what to do in an emergency situation, whether it is heavy bleeding, choking etc

The leaflet asks you to think before you dial 999 and explains what happens when you dial 999

This policy will help to ensure that we use NHS money wisely, providing best value for taxpayers and accountability to our patients for the decisions we take.

This document sets out the strategic direction for the communications, engagement and involvement activities of North West Ambulance Service NHS Trust (NWAS)

This document explains the North West Ambulance Service NHS Trust Anti-Fraud Bribery and Corruption policy and the steps that must be taken where Fraud, Bribery or Corruption is suspected. All employees and volunteers should be aware of the existence of this policy document

The purpose of this procedure is to improve our services through a series of feedback mechanisms which include complaints and incidents raised by other responsible bodies